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Privacy policy
What Collision Strategy collects through this website and through the tool our staff use to post to our Facebook Page and Instagram account, why we collect it, and how to have it deleted.
Last updated November 2026
The short version
- We collect what you choose to send us, plus the basic visit logs our web host keeps.
- We don't sell your information. We run no analytics, advertising pixels or tracking cookies.
- Our own pages set no cookies.
- Our Facebook and Instagram tool publishes only our own posts to our own Page and account. It reads nothing about you.
- You can ask us to delete your information at any time.
01 · Who we are
Collision Strategy
Collision Strategy is a collision repair shop at 325 SE Brizendine Rd, Blue Springs, MO 64014 that also helps customers with the insurance side of a collision. "We" and "us" in this policy mean Collision Strategy. This policy covers collisionstrategy.com and the private portal our staff use to run the business, including its connection to Facebook and Instagram.
02 · What you send us
Information you choose to send
Request forms and the online estimate
The claim help and total-loss forms ask for your name, phone number and vehicle, and where your claim stands. You can also add your email and a short description of your claim. The claim help form can also include your claim number, and the total-loss form your VIN, the insurer's offer and the rough value from our value check. The online estimate asks for your name, phone number, vehicle, how you're paying for the repair, and the photos you choose to add. You can also add your email and details about the vehicle, the damage and your insurance claim. Your browser shrinks the photos before sending them.
When you press send, your request goes to our website's server, run by our web host, Netlify. It stores the request and its photos and emails them to our inbox through Resend, an email delivery service, or, if that isn't available, through FormSubmit (formsubmit.co), a form relay. The stored photos can be opened only through private links in that email. We use your request to answer you and, if you hire us, to work on your vehicle or your claim. Resend and FormSubmit handle the message in transit under their own privacy policies.
The vehicle value check
On the total-loss guide, the VIN you enter goes straight from your browser to the National Highway Traffic Safety Administration's free vPIC service, which returns the year, make and model. The value estimate is worked out in your browser. Nothing from the value check reaches us unless you choose Send This to Us, which adds it to the review request form.
Calls, emails and customer files
When you call or email us, we keep what you tell us. If you hire us, we keep a claim file with your contact details, vehicle, claim and policy documents, photos and our notes. That file lives in our private shop system, which only our staff can open, with two-step login.
03 · Collected automatically
What your browser shares when you visit
- Hosting logs. Our website is hosted by Netlify. Like any web host, Netlify records technical details of each visit, such as your IP address, browser type, the page requested and the time, to deliver the site and keep it secure. We don't use these logs to identify you.
- Fonts and map. Our pages load their fonts from Google Fonts, and the home page shows an embedded Google Map. Your browser contacts Google to fetch them, which shares your IP address with Google under Google's privacy policy. The embedded map may set Google's own cookies.
- No tracking. We don't run analytics, advertising pixels or tracking cookies, and our own pages set no cookies.
04 · Facebook and Instagram
Our Facebook and Instagram posting tool
Our staff use a private portal to publish the shop's own posts to the Collision Strategy Facebook Page and the shop's Instagram account. It connects through a Meta app called "Collision Strategy Manage", using Facebook Login for Business. Here is everything it does with data from Meta.
- What it does. It posts only our business's own content, photos and captions written by our staff, to our own Facebook Page and Instagram account, at the times we choose. It checks once a day that the connection still works.
- What it stores. The Facebook Page's ID and name. The linked Instagram account's ID and username. The access tokens Meta issues for posting, with their expiry dates and the permissions granted, stored encrypted and readable only by our server. And, for each post it publishes, that post's ID and link on Facebook or Instagram.
- During sign-in. When a staff member connects, the names of the Pages they manage are held for up to 15 minutes so they can pick the right one. Then that list is deleted.
- What it doesn't do. It reads no data about other people: no profiles, friends, followers, messages, comments or likes. It doesn't use Meta data for advertising, and it doesn't sell or share it.
Only our staff can use the portal, and only after two-step login. The access tokens never reach a web browser. To remove the tool's access or have this data deleted, see our data deletion instructions.
05 · Who we share it with
We don't sell or rent your information
We share it only:
- with the services that run our website and tools: Netlify (hosting, and storing the requests you send), Resend and FormSubmit (email delivery), Google (fonts and the map), NHTSA (VIN lookups), our email provider, and the database host for our private shop system;
- with your insurance carrier or others involved in your claim, only when you ask us to or agree to it;
- when the law requires it.
The posts our tool publishes go to Meta because they are public posts by our business on Facebook and Instagram.
06 · How long we keep it
Only as long as we need it
- Review requests and emails: as long as we need them to answer you and, if you hire us, for the life of your claim and the business and tax records the law asks us to keep. Copies stored on our website, with their photos, are deleted automatically after 180 days.
- Hosting logs: kept by Netlify for a limited time under its own policy.
- Facebook and Instagram connection data: until we disconnect the tool or you ask us to delete it. Disconnecting deletes the stored access tokens at once. Post IDs and links stay with our records of our own posts until we delete those records.
Whatever the item, we act on a deletion request within 30 days.
07 · How we protect it
Locked down by default
The site and our portal use HTTPS. The portal requires two-step login for every staff member, keeps claim files and photos in private storage, and stores Facebook and Instagram access tokens encrypted. Photos we post publicly are cleaned copies with location data removed, and we check them for plates, VINs and paperwork before they go out. No system is perfectly secure, but we keep what we collect small and access to it narrow.
08 · Your choices
See it, fix it or delete it
You can ask what information we have about you, ask us to correct it, or ask us to delete it. Email or call us using the details below. We may ask a question to confirm it's you, and we answer within 30 days. If we must keep something by law, we tell you what and why.
For the Facebook and Instagram tool, including how to remove its access in your Facebook settings, see our data deletion instructions.
09 · Children
For adults
Our website and services are for adults handling vehicle claims. They aren't meant for children under 13, and we don't knowingly collect their information.
10 · Changes
When this policy changes
If we change how we handle information, we update this page and the "Last updated" date at the top.
11 · Contact us